1. Information We Collect

1.1 Personal Data

We may collect personal data including:

• Name
• Job Title
• Company or Organisation Name
• Business Address
• Email Address
• Telephone Number
• Membership Category
• Billing and Invoicing Information
• Event Registration Details
• Dietary or Accessibility Requirements (where voluntarily provided)
• Communications with the Chamber

1.2 Company Information

For corporate memberships we may collect:

• Company Name
• Business Registration Information
• Company Website
• General Business Telephone Number
• General Company Email Address
• Industry Sector

1.3 Payment Information

When you make payments for membership subscriptions, networking events, seminars, trade missions, sponsorships or other Chamber services, payments are processed securely through our authorised third-party payment provider.

The Chamber does not store or have access to your complete credit or debit card details.

1.4 Website Information

When you visit our website we may automatically collect technical information including:

• IP Address
• Browser Type
• Operating System
• Device Information
• Date and Time of Access
• Pages Visited
• Referring Website

2. How We Use Your Information

Your personal data may be used to:

• Process membership applications and renewals
• Administer member accounts
• Process membership subscriptions and online payments
• Register attendees for Chamber events, seminars and trade missions
• Issue invoices and payment receipts
• Respond to enquiries and provide support
• Manage sponsorship arrangements
• Maintain our membership database
• Improve our website and services
• Prevent fraud and maintain website security
• Comply with legal and regulatory obligations

3. Communications

We may contact members and subscribers regarding:

• Membership renewals
• Newsletters
• Business updates
• Networking opportunities
• Event invitations
• Seminars
• Trade missions
• Sponsorship opportunities
• Annual General Meetings
• Official Chamber announcements

You may unsubscribe from promotional communications at any time using the unsubscribe link included in our emails or by contacting the Chamber directly.

Please note that we may continue sending administrative communications relating to your membership, event registrations or payments where necessary.

4. Member Directory

As part of the benefits of Chamber membership we maintain an online Member Directory.

The directory may include:

• Company Name
• Company Website
• General Company Telephone Number
• General Company Email Address

Personal contact details of individual representatives will not be published without consent.

Members may request corrections or removal of their directory listing by contacting us.

5. Event Photography and Media

Photographs and video recordings may be taken during Chamber events, networking functions, seminars and trade missions.

These may be used for:

• Newsletters
• Website Content
• Social Media
• Annual Reports
• Promotional Materials
• Marketing Future Events

If you do not wish to appear in photographs or recordings, please inform Chamber committee before the event and we will make reasonable efforts to accommodate your request.

6. Sharing of Personal Data

We do not sell your personal data.

Your information may be shared with:

• Payment Gateway Providers
• Banking Institutions
• Event Venues
• IT Service Providers
• Website Hosting Providers
• Email Communication Platforms
• Professional Advisers
• Government Authorities where required by law

All third-party providers are expected to protect your personal data and use it only for authorised purposes.

7. International Data Transfers

Some of our technology service providers may store or process information outside Malaysia.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable laws.

8. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Enhance user experience
• Improve website security

You may disable cookies through your browser settings, although doing so may affect certain website features.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised Access
• Disclosure
• Alteration
• Misuse
• Loss
• Destruction

Security measures include:

• SSL/TLS encrypted website connections
• Secure hosting infrastructure
• Access controls
• Password protection
• Regular software updates

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal data only for as long as necessary to:

• Administer memberships
• Process payments
• Deliver Chamber services
• Meet legal, tax and accounting obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required it will be securely deleted or anonymised.

11. Your Rights

Subject to the Malaysian Personal Data Protection Act 2010, you may request to:

• Access your personal data
• Correct inaccurate information
• Update your contact details
• Withdraw consent where applicable
• Request information on how your personal data is used

Please contact us using the details below to exercise these rights.

12. Children’s Privacy

The Chamber’s services are intended for businesses and professionals.

We do not knowingly collect personal information from individuals under the age of 18.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology or legal obligations.

The latest version will always be published on our website together with the effective date.

14. Contact Us

Irish Chamber of Commerce in Malaysia

Email:
info@iccm.com.my

Website:
www.iccm.com.my